Shipping & Delivery
Delivery:
• Return and Exchange Policy
At our store, we value customer satisfaction and offer a comprehensive return and exchange policy. If you receive a faulty or incorrect item, please contact us at support@studiopersonalacademy.com with photographic evidence. We will provide further information regarding the return or exchange process.
• International Orders
We are proud to cater to customers globally and happily accept orders from outside Vietnam.
• Delivery costs
To make shopping with us even more enjoyable, we offer free worldwide shipping on all orders.
• Estimated Delivery Time
Upon placing an order, please allow 1-3 business days for processing before we ship your item. You will receive an email containing your tracking number once your order has been dispatched.
For orders within Vietnam, the delivery time ranges between 3 and 7 business days. We utilize USPS First-Class Mail and e-packet services, and you can track your shipment at order tracking.
International deliveries may vary depending on the destination country, and we will ship via USPS First-Class Mail and China Post, which typically take around 8–14 business days.
Scheduled Shipment Dates:
Our dedication to speedy order processing includes helping clients from all around the world. Current average delivery times to various locations are shown below.
| Countries | Shipping Method | Shipping Time (Est.) |
| United States | Standard | 8–10 Working Days |
| United Kingdom | Standard | 8–10 Working Days |
| Australia | Standard | 8–10 Working Days |
| Viet Nam | Standard | 3–07 Working Days |
| Rest of the World | Standard | 8–14 Working Days |
What is your desired destination for your package delivery?
As a boutique enterprise, our global logistics network extends its reach to facilitate the delivery of parcels across numerous countries, all while maintaining cost-effectiveness. This infrastructure not only empowers us to consistently deliver exceptional service to our valued clientele but also ensures that our pricing remains competitive and affordable. In the spirit of bookartbookblog store, we prioritize seamless customer experiences and strive to exceed expectations on every level.
Partial Shipments
As we ship from multiple warehouses, some items may arrive earlier than others. To inquire about your remaining items, please contact us at support@studiopersonalacademy.com with your name and order number.
• Customs Fees
Please note that we are not responsible for any customs fees incurred once the items have been shipped. By purchasing our products, you acknowledge that one or more packages may be subject to customs fees when they arrive in your country.
• Holiday Orders
We recommend avoiding purchases for holiday gifts during the month of the holiday, as there is a potential risk of delayed deliveries. We cannot be held responsible for items that arrive late on these occasions.
• Order Cancellation and Changes
If you need to change or cancel your order, please contact us as soon as possible. Kindly note that once an item has been fulfilled and marked as shipped, we cannot make any changes or cancellations.
• Lost Packages
In the rare event of a lost package, contact our customer service team to file a lost package report.
• Tracking Information
Please allow some time for your tracking information to update after we provide the tracking number. The information should become available once the recipient country's postal services process the package, usually within 2–3 days. If you cannot track your parcel after this timeframe, please contact us for assistance.
• Delayed Orders
International orders may take between 8 and 14 days to be delivered, depending on the distance. Please note that there may be delivery delays during public holidays due to the high postal service workload. If your order takes more than 50 days to arrive, contact us for support.
Payment:
• Payment Methods
Our store accepts all major credit cards, including Paypal, Visa, MasterCard, American Express, Discover, and more.
• Payment Process
Payments can be made through secure payment gateways like PayPal and Stripe.
• Cash on Delivery
Please note that we only offer deliveries after receiving prepayment, and cash on delivery is not available.
For any questions, please contact us at support@studiopersonalacademy.com!
Studiopersonalacademy.com
HHD MANUFACTURING AND TRADE CO., LTD.
No. 44B, Lane 89, Tu Lien Street, Tu Lien Ward, Tay Ho District, Hanoi City, Vietnam 100000
Tax code: 0110350247
Representative: Nguyen Thanh Nguyen
Tel :+84 (858) 488-355
Support@studiopersonalacademy.com